RETURN POLICY

Free returns accepted within 14 days of delivery.

Items must be unworn, with tags attached, in original packaging, and with all supplementary accessories included (belts, charms, dust bags, etc.).

Please ensure items are securely packaged; original packaging is not required.

We reserve the right to refuse returns that don't meet these conditions — see category-specific requirements below for jewellery, swimwear and handbags.

HOW TO RETURN

To make a return, please visit our returns portal. 

1. Enter your order number and email address. 

2. Select the item(s) you would like to return and the reason for your return. 

3. Once registered on the portal, we will email a QR code or label.

4. Package your items securely and take the parcel to your nearest drop off location.

REFUNDS

Please allow 10 working days from the date we receive your return for it to be inspected and your refund processed. Your bank may take up to a further 5 working days to reflect the refund in your account.

Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

JEWELLERY RETURNS

Jewellery must be returned in its original packaging, including the dust bag and box. Earrings can't be returned for hygiene reasons, unless faulty.

SWIMWEAR RETURNS

For hygiene reasons, swimwear must be tried on over your own underwear and returned with the hygiene sticker intact — returns without it won't be accepted.

HANDBAG RETURNS

Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.

ORDER CANCELLATION

We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.

EXCHANGES

We're unable to offer exchanges. For the fastest service, place a new order and return the original separately.

INCORRECT RETURNS

We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs. We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.

EU WITHDRAWAL

If you are a customer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please notify us through our returns portal within 14 days of receiving your order. You then have a further 14 days to return the goods.

When you exercise your statutory right of withdrawal, we will refund all payments received from you, including the cost of standard delivery. Additional delivery costs resulting from your choice of a more expensive delivery service will not be refunded.

We will issue your refund within 14 days of receiving your withdrawal request. However, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier.

You are responsible for the goods until they are received by us and may be liable for any diminished value resulting from handling beyond what is necessary to inspect the goods.

This statutory right of withdrawal is separate from any additional returns rights offered under our returns policy.